01Overview
IDfy International Markets (Philippines UAE Saudi Arabia) Senior Individual Contributor Mumbai
Role Brief:
This role is central to the success of both IDfy and our clients. As a Strategic Client Partner, you will be instrumental in driving business transformation and acting as a strategic consultant to help clients achieve their business goals. Key pillars of this role include maintaining robust client engagement, and driving robust Gross Revenue Retention (GRR) and Net Revenue Retention (NRR).
IDfy's identity verification platform sits at the heart of how banks, fintechs, and enterprises onboard customers across Asia and the Middle East. As a Strategic Client Partner, you will own a portfolio of international enterprise accounts bringing analytical rigour, commercial acumen, and executive-level advisory skills to drive measurable client outcomes and long-term revenue growth.
This is not a traditional account management role. We are signaling a strategic shift away from an API-focused model towards a comprehensive "platform play." You will be expected to independently analyse client consumption data, identify performance gaps and opportunities, and translate those insights into strategic recommendations that drive product adoption and influence IDfy's product roadmap. You will be the primary commercial and strategic interface for your clients responsible for adoption, retention, and expansion.
What you will do-
Own the client relationship end-to-end from onboarding goal-setting through renewal and expansion. You are the primary executive contact for your portfolio and accountable for commercial outcomes.
Translate data into client strategy independently analyse verification funnel metrics, document pass rates, consumption patterns, and fraud signals to identify gaps, surface opportunities, and deliver insights that clients act on.
Lead high-impact business reviews design and deliver QBRs and EBRs that go beyond reporting to drive strategic deci .
