01Overview
Senior Client Manager - Employee Health Benefits
A day in the life.
As our Senior Client Manager on the Employee Health Benefits team, you'll manage client relationships and ensure the effective delivery of employee benefits services. This position involves overseeing benefit annual enrollment periods, addressing day-to-day service issues, and maintaining comprehensive documentation of client interactions. The Senior Client Manager serves as the primary point of contact for clients, providing expert guidance on welfare benefit plans and regulatory compliance while fostering strong relationships with clients, vendors, and internal teams. The client management team relies on the Senior Client Manager to anticipate and resolve complicated service issues independently, only escalating for further assistance when solution needs additional approval.
Our future colleague.
We'd love to meet you if your professional track record includes these skills:
- Bachelor's degree in business, finance, human resources, communication, or a related field, or equivalent work experience and high school diploma/equivalent is required.
- 4+ years of experience in the employee advantages industry, ideally with an employer, insurer/administrator, consultant, or broker.
- State Life Health Insurance License (Required within 3 months of hire).
- Proven experience in anticipating client needs and developing solutions to client problems.
- Experience in customer service or project management.
- Extensive knowledge of group insurance products (medical, dental, vision, life, and disability) and the ability to research regulatory issues to provide accurate guidance to clients.
- Excellent written, verbal, and presentation skills, with effective public speaking capabilities.
- Proficient in Microsoft Office applications (Word, PowerPoint, Outlook)
- Proficient in Agency Management Systems (EPIC, BenefitPoint, ImageRight).
- Ability to work independently, manage multiple tasks under pressure, and me .
