01Responsibilities
- Provide training and technical support to customers regarding system functionalities.
- Troubleshoot and resolve hardware, software, and connectivity issues efficiently.
- Troubleshoot and address issues with cloud infrastructure
- Install and maintain software, operating systems, and hardware components.
- Develop and maintain comprehensive documentation for cloud systems, including architecture diagrams, operational procedures, and troubleshooting guides
- Assist customers with tasks such as user profile creation, updates, and backups.
- Assist with the deployment and setup of cloud resources
- Manage and distribute technical documents to customers when required.
- Analyze cloud system performance metrics and logs to identify trends, forecast needs, and recommend improvements or upgrades
- Ensure the seamless integration of third-party systems and APIs (e.g., security systems like cameras, intrusion sensors).
- Collaborate with internal teams and external integrators to ensure successful implementation of security solutions.
- Develop and implement customized solutions based on customer-specific needs and requirements.
- Analyze customer and user requirements to design effective software solutions.
- Write clean, efficient, and maintainable software using languages such as C++, Java, and Python.
- Troubleshoot technical issues related to APIs, providing level 1 and 2 support.
- Test software and cloud applications and make necessary adjustments to ensure reliability.
- Identify, troubleshoot, and resolve software bugs and performance issues.
- Write technical documentation and collaborate with Technical Writers.
- Recommend new technologies and improvements to enhance system performance and reliability.
- Follow up regularly and ensure the quality of integrations performed.
02Requirements
- Fluent in English
- Bachelors degree in Computer Science, Software Engineering, or a related field (or equivalent experience).
- At least 6+ years of proven experience as a Cloud Support Engineer or in a similar position
- Strong understanding of cloud systems, including AWS, Azure, and Google Cloud.
- Proficiency in programming languages such as C++, Java, Python, and experience with web technologies like JSON, XML.
- Experience in integrating third-party systems and API architecture.
- Robust diagnostic and problem-solving skills for software development and debugging.
- Experience in developing and supporting REST APIs.
- Experience with security technologies such as surveillance cameras, intrusion sensors, etc., is a plus.
- Excellent problem-solving and troubleshooting abilities.
- Excellent verbal and written communication .
