01Overview
Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
Job Description
Independently lead transitions for a business cluster or a cluster of large and multiple transitions/ engagements Train, manage, mentor and direct Program Leads and Project Managers who execute these transitions Manage and resolve issues Build close rapport with key client managers, internal and external stakeholders Owning compliance and continuous improvement to the WNS transition methodology Strong focus on positive transition outcomes:o Achievement of deal financials by ensuring transitions are aligned with designo Customer Experience understand client needs, wants and expectations and manage them effectively. o Metrics Delivery ensure visibility and achievement of goals from day 1 of go-live Build transition capabilityo Identify areas for functional improvement and capability building, lead implementation of the sameo Provide thought leadership to make transition solutions better, cheaper and fastero Identify and lead projects that improve transition effectiveness Business Developmento Own and review transition solutions for new deals. Support sales, solutions and business functions o Focus on realistic deliverability of solutions, highlight gaps, identify and implement systemic fixes o Handling prospective / client presentations
Qualifications
o Bachelors degree (graduate) in any disciplineo Excellent project management skills applied to a wide range of project types, scales, complexities, domains and geographieso Strong customer relationship management skillso Deep understanding of different aspects of BPO business in QA, MIS, SLA, base-lining, etc.o Solid focus on deliverables - do whatever it takes to meet timelines and quality of deliverableso Strong decision making skillso Focus on continuous improvemento Self-starter, independent, initiator. Strong organization, presentation, interpersonal and consultative skills is a musto Knowledge and/or experience or certifications in Project Management methodologies and/or Six Sigma is a plus .
