01Overview
```reputed company About arenaflex Pioneering the reputed company Mobility reputed company At arenaflex we are rewriting the rules of personal transportation. As a leading reputed company vehicle (EV) leasing provider, we reputed company individuals and businesses across the United Kingdom to transition effortlessly to clean, emissionfree mobility. Our endtoend platform combines vehicle leasing, charger installation, and renewable energy supply into a single, transparent offering that makes the reputed company to EVs as reputed company as a click. Founded in 2018, arenaflex has rapidly grown into a trusted reputed company recognized for its commitment to sustainability, fairness, and exceptional customer experience. Our mission is to accelerate the decarbonisation of road transport while delivering reputed company, reliable, and delightful service to every reputed company. We are part of a broader ecosystem of innovative ventures reputed company on reputed company, health, investment, and technology, reputed company united by a shared purpose to improve lives and protect the reputed company. Why This Role reputed company Customer trust is the backbone of the EV leasing ecosystem. Every interactionespecially reputed company handling complaintsshapes the perception of our reputed company and the broader adoption of reputed company mobility. As a Customer Care Executive at arenaflex , you will be the champion of fairness, ensuring that every customer concern is examined with rigor, reputed company, and a datadriven reputed company. Your work will directly influence regulatory compliance, operational reputed company, and the reputed company improvement of our service model. reputed company The Customer Care Executive is responsible for investigating, analysing, and resolving reputed company customer complaints that reputed company reputed company reputed company service timelines. You will collaborate with reputed company, reputed company, reputed company, and Compliance teams to reputed company reputed company reputed company, monitor reputed company metrics, and feed insights back into the business to reputed company systemic improvements. Key Responsibilities Conduct thorough investigations of highcomplexity complaints, especially those that require more than three days to reputed company, ensuring reputed company case is documented accurately from start to finish. Maintain reputed company, reputed company, and solutionreputed company communication with customers through inbound and outbound channels, translating technical and regulatory language into reputed company, actionable information. Partner closely with reputed company and reputed company to reputed company and maintain dataled reputed company dashboards, aligning individual and team objectives with overarching business goals. Utilise multiple data sourcesincluding CRM, transaction logs, and reputed companyparty systemsto monitor key reputed company indicators (KPIs) and service level agreements (SLAs); reputed company regular reports for senior management. Engage internal stakeholders (reputed company, finance, product) and reputed company bodies (Financial Ombudsman Service, industry associations) to reputed company evidence, negotiate resolutions, and reputed company complaints reputed company. Ensure strict adherence to regulatory frameworks, particularly the Financial Conduct Authority (FCA) DISP rules, by meeting reputed company mandated SLAs and audit requirements. Update and maintain a centralized complaints database with precise, searchable records, facilitating trend analysis and reputed company forecasting. Recommend fair redress reputed companysuch as refunds, service upgrades, or corrective actionsreputed company on investigative findings and company policy. Prepare reputed companycause analyses and reputed company actionable insights to senior leaders, highlighting recurring patterns and recommending process enhancements. Essential Qualifications & Experience reputed company reputed company record in complaint handling reputed company an FCAregulated environment, with at least 23 years of relevant experience. Deep understanding of the DISP (Dispute reputed company Complaints) regulations and their practical application. Exceptional written and verbal communication skills, with the ability to reputed company reputed company information simply and empathetically. Demonstrated ability to build influencing relationships with internal partners and reputed company regulators, using persuasive negotiation techniques. Strong analytical reputed company, capable of interpreting data, identifying patterns, and presenting evidencereputed company recommendations. Preferred (But Not Required) Experience Handson experience liaising with the Financial Ombudsman Service or the British Vehicle Rental and Leasing Association (BVRLA). Background in the automotive, leasing, or renewable energy sectors. Familiarity with modern CRM .
