Senior Customer Service Associate

Job Description: Senior Customer Support Executive / Senior Customer Delight ExecutiveAbout PropertyAngel PropertyAngel is a leading proptech company and one of Bangalores top O2O second-landlord platforms, specializing in housing asset management services. With over 1,500 crores of assets under management, a 95%+ occupancy rate, and 100% on-time rent distribution, we are committed to delivering exceptional customer experiences and innovative real estate solutions. Job Overview We are looking for an experienced and customer-focused Senior Customer Support Executive / Senior Customer Delight Executive to join our growing team. The ideal candidate should have excellent communication skills, strong customer-handling abilities, and experience in managing customer escalations. The candidate will be responsible for ensuring timely issue resolution, maintaining strong relationships with property owners and tenants, and coordinating effectively with internal teams. Key Responsibilities Handle customer queries, complaints, and escalations professionally and efficiently. Provide customer support through calls, emails, and ticketing platforms. Ensure timely resolution of customer issues while maintaining high customer satisfaction. Coordinate with internal departments to resolve customer concerns effectively. Maintain accurate records of customer interactions, complaints, and follow-ups. Handle escalated customer issues and ensure proper closure. Build and maintain strong relationships with property owners and tenants. Guide and support junior members of the customer support team. Monitor customer feedback and identify recurring issues. Suggest and implement process improvements to enhance customer experience. Ensure adherence to company processes, service standards, and SLAs. Requirements 48 years of experience in Customer Support, Customer Service, Customer Success, or a similar role. Excellent verbal and written communication skills. Fluency in English and Hindi is mandatory. Strong experience in handling customer escalations and complaints. Good customer relationship management skills. Experience with CRM/Freshdesk or similar ticketing tools is preferred. Strong problem-solving and multitasking abilities. Ability to coordinate with multiple teams and manage priorities effectively. Graduation preferred. Work Details Location: Koramangala, Bangalore Job Type: Full-time | Permanent Work Mode: Work from Office Working Days: Monday to Saturday Salary: 30,000 40,000 per month Benefits Cell phone reimbursement Health insurance Life insurance Provident Fund Career growth opportunities Supportive work environment Walk-in Interview Interview Time: 11:00 AM Interview Days: Monday to Saturday Please carry: A copy of your updated resume Contact Details Contact Person: Namratha Phone: +91-XXXXXXXXXX Email: namratha@propertyangel.in How to Apply Interested candidates can apply through the Application Form. Compensation: 30,000.00 - 40,000.00 per month Benefits: Flexible schedule Health insurance Life insurance Provident Fund Work Location: In person .