01Overview
Job Title: Customer Service Representative - Global Individual Health Operations
Location: CHSI Bengaluru Office (100% Office-Based)
Job Type : Full-time
About Us: We are seeking a dedicated and empathetic Customer Service Representative to join our Global Individual Health operations team at Cigna. As a leading provider of private medical insurance worldwide, we are committed to delivering exceptional customer experiences to our expatriate clientele.
As a key member of our Customer Service Team, you will be the first point of contact for our global customers, providing unparalleled support via telephone, live chat, or email. Adhering to operating procedures and regulations in line with policy terms and conditions.
Offering quality information regarding health benefits to customers.
Building collaborative relationships with internal teams to optimize resources.
Actively supporting team members and contributing to achieving operational goals.
Performing ad-hoc tasks as required to meet business needs.
Experience: Minimum 2 to 4 years of experience in processing global healthcare insurance claims.
Able to commit to 45 hours per week, with an 8-week induction training based in our CHSI Bengaluru Office.
Shifts: Available to work shifts between Monday and Sunday, from 1.30 PM to 4.30 AM local time.
Excellent English language communication skills, both verbal and written.
Education : Any Graduate
Why Join Cigna : This role offers a unique opportunity to contribute to a global leader in healthcare insurance. If you are a 'people person' with a passion for delivering exceptional customer service, and you thrive in a dynamic environment, we invite you to apply.
We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.
