01Overview
Location: Pune & Bengaluru
Role Type: Individual Contributor
Industry: Saa S | Data Security
About Us
Concentric AI is a dynamic and innovative organization dedicated to pushing the boundaries of data security. We are passionate about solving complex problems and creating cutting-edge solutions that make a meaningful impact for enterprises.
If you thrive in a quick-paced, collaborative workplace and are excited about solving real-world data security challenges, we'd love to have you on our team. We operate with Trust, Humility, and Continuous Learning at the core of everything we do.
With the rapid emergence of Generative AI as a critical threat vector, Concentric AI is rising to meet the challenge through strategic innovation and acquisitions.
Learn more about our recent acquisitions here:
About the Role
We are looking for a customer-obsessed, analytical Customer Success qualified to drive adoption, retention, and long-term value for our enterprise customers.
This is a Customer Success role spanning onboarding, configuration, product enablement, data-driven insights, and ongoing success management.
Depending on experience (310 years), the scope may range from owning onboarding and adoption for enterprise accounts to independently managing and growing strategic, high-value customers.
Key Responsibilities
Analyze customer data on the Concentric platform to identify data risks, trends, and anomalies Develop and recommend data risk remediation strategies based on insights Prepare and present data risk and security posture reports to customers Handhold customers through the implementation of remediation strategies Act as a trusted data security advisor, providing subject-matter expertise and strategic guidance aligned to customer goals Own end-to-end customer onboarding: environment setup, configuration, and feature walkthroughs Build strong relationships with customer stakeholders across IT, Security, Compliance, Engineering, and leadership Deeply unde .
