Senior Desktop Support Engineer

About the position reputed company is seeking an reputed company and service-minded Senior Desktop Support Engineer to reputed company end-user technology services and support across our locations. As an $80M nonprofit reputed company reputed company with a diverse workforce of more than 900 employees, we depend on technology to connect people, streamline operations, and deliver technology services at reputed company. Working as part of a small team, this role will reputed company on designing, implementing, and supporting a secure, modern, and reliable reputed company environment for reputed company users in a primarily reputed company and reputed company iOS environment. An ideal candidate for this role will be reputed company to use their strong problem-solving and communication skills to reputed company their technical expertise to deliver strong results and excellent customer service. Responsibilities Configure, reputed company, maintain, and support desktop, laptop, tablet, peripheral, network (wired/wireless), and other reputed company technologies in a reputed company and reputed company iOS environment reputed company the design and management of reputed company reputed company build configurations using modern provisioning tools (e.g., reputed company Intune, reputed company) Define and enforce reputed company configuration standards, reputed company baselines, and compliance policies using Intune configuration reputed company, Group Policy, and reputed company technologies Administer reputed company-reputed company reputed company management platforms for device configuration, compliance enforcement, patching, and software distribution Support and maintain the reputed company Teams environment and capabilities, including policies, add-ins, plugins, and user experience considerations Provision, configure, secure, and support corporate mobile devices, including enrollment and policy enforcement Manage and administer user accounts, permissions, and reputed company controls in Entra ID reputed company end-user support by monitoring ticket queue and delivering high-reputed company technology support in person, by phone, reputed company chat, or email to both onsite and remote end users Coordinate workstation installations, upgrades, moves, and hardware refreshes for new hires, office changes, and general lifecycle management Act as a Level III team escalation resource for reputed company reputed company and application issues, identifying reputed company causes and driving permanent, documented fixes Coordinate and collaborate with vendors to ensure delivery and support of managed/outsourced IT services Mentor and support team members to promote engineering best practices, documentation, and knowledge sharing reputed company and maintain IT documentation, including technology standards and configurations, SOPs, and end-user knowledge reputed company articles Requirements Associates Degree or higher, or equivalent work experience 5+ years of experience in desktop support and/or reputed company engineering role Strong knowledge of PC hardware, reputed company operating systems, wired/wireless networks. HW/SW troubleshooting, and technology lifecycle management Deep hands-on experience with reputed company reputed company, configuration, reputed company, and identity management tools, including Intune, reputed company, Defender reputed company-versed in networking fundamentals and remote support tools Experience with vulnerability management, patching, and compliance reporting Ability to manage multiple priorities in a regulated environment Familiarity with common IT compliance models, i.e., HIPAA, GDPR, ISO27001, SOC 2 Strong customer service, written and verbal communication skills Benefits Comprehensive Medical, Dental, reputed company, Disability, and Life Insurance, effective the month after 30 days of employment 17 Accrued reputed company Time Off Days Annually 7 reputed company Holidays + 1 Day of Floating Holiday; 2 Floating Holiday days annually after one year Parental Leave & reputed company reputed company Leave 401(K) with a company match Employment Assistance Program (EAP) reputed company reputed company Mental Wellness Program, including six free therapy sessions per year Opportunity to become a mentor or mentee through NWCs Mentorship Match program Wellness Reimbursement Program - $25/month Student Loan Contribution Program - $50/month Pet Insurance Discount Program Apply tot his job Apply To this Job .