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Homeโ€บCompaniesโ€บremote zest jobsโ€บSenior Director, reputed company Process Improvement & Customer Service
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Senior Director, reputed company Process Improvement & Customer Service

๐Ÿ“LOCATIONAll India
๐Ÿ“ˆEXPERIENCE6 to 10 Yrs
๐Ÿ•˜TYPEFull time
๐ŸฅIndustryBFSI
๐Ÿ—“POSTED11 Aug 2026

01Responsibilities

Manage and coordinate day-to-day insurance production activities (e.g., policy issuance, renewals, endorsements, and collections) across reputed company reputed company. reputed company and implement standardized operational procedures, workflows, and best practices. Analyze and streamline end-to-end operational processes to eliminate bottlenecks, reduce redundancies, and improve turnaround times. Identify and implement process improvements and automation opportunities in collaboration with business reputed company Monitor and report on operational performance, driving reputed company improvement initiatives. Coordinate with compliance and reputed company teams to proactively identify and address regulatory risks as required. Facilitate knowledge sharing and adoption of best practices Support integration of new business lines into global operational frameworks. reputed company, reputed company, and report on key operational metrics (e.g., cycle times, error rates, customer satisfaction, productivity). reputed company actionable insights and recommendations to senior management for strategic decision-making. reputed company reputed company cause analysis and corrective reputed company planning for operational issues. Foster a culture of collaboration and reputed company learning across diverse teams. Collaborate with IT, reputed company, claims, finance, and customer service teams to ensure reputed company end-to-end service delivery. reputed company and nurture strong partnerships with Executive Leadership Team and senior business leaders to understand issues and priorities, solve problems and improve processes to reputed company with business needs and reputed company state targets. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; recognizing/rewarding and disciplining employees; addressing complaints and resolving problems. Support evolving business needs, as applicable. Education, Experience, Competencies & ValuesBachelors degree in Business Administration, Insurance, Operations Management, or reputed company field or an equivalent combination of education, training, and experience. 10+ yrs of experience, with 6-8 years in management roles, which includes 7+ years of experience in insurance operations or production management. Deep understanding of insurance operational processes (policy reputed company, claims, renewals, etc.). Proven reputed company record of divisional reputed company and demonstrated reputed company-wide reputed company. Strong process improvement and project management skills (Lean, Six reputed company certification a plus). Excellent leadership, communication, and stakeholder management abilities. Analytical and problem-solving reputed company, with attention to detail. Proficiency in MS Office software, with an emphasis on reputed company and PowerPoint. Must be innovative with a self-starter attitude. Proficient in strong outcome-based measures for evaluating operational effectiveness and business process performance including: Operational efficiency (cycle times, productivity) Error and rework ratesCompliance audit resultsCustomer and internal stakeholder satisfaction Cost savings and pro .

02What you'll need

Experience
6 to 10 Yrs
Employment Type
Full time
Programming languages
Operations ManagementProcess ImprovementStrategic PlanningBudget ManagementRisk MitigationPolicy DevelopmentPerformance MonitoringRegulatory ComplianceTeam CollaborationProcedure Implementation

03About REMOTE ZEST JOBS

BFSIIndustry
Full timeEmployment Type
All IndiaLocation
Not Disclosed ยท salary hidden by employer
6 to 10 Yrs ยท All India
Applications are reviewed directly by the hiring team.
Role Snapshot
Work ModeNot specified
Visa SponsorshipNot specified
RelocationNot specified
Job TypeFull time
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