Senior Email Support - Nightshift (Chennai)

- Engage with Poshmark users via email support - Respond to users in a timely, friendly, and professional manner - Demonstrate empathy through thoughtful and prompt resolutions for the Community - Research, troubleshoot, and recommend solutions for open orders and account-related issues - Gather feedback and suggestions from the Community - Strive to exceed Volume, First Response Time, Resolution Rate and CES (Customer Effort Score) goals - Help with side projects and administrative work as needed - Flexibility to work on holidays and occasional overtime, as required. - This role will be for 5 working days/week, between 9PM - 6AM IST.

- Should be based in Chennai or within Tamil Nadu State, India. - This role will be hybrid, with 5 working days/week, 9 hrs/day between shift hours of 9PM - 6AM IST. - Must have between 3-5 years of work experience in customer service or community support, particularly in e-commerce. Customer service via email using Salesforce or previous support experience dealing with US-Based customers preferred. - Strong Macbook navigation and typing skills - Excellent written and verbal English communication skills, with keen attention to detail - Willing to work on holidays and provide support over weekends, as required - Problem-solving mindset with the ability to work independently and as part of a team - Ability to collaborate and interact with managers and peers primarily from the US office headquarters with professionalism - Enthusiastic about community, customer service, and spreading love and kindness - Endless patience and a positive attitude with the ability to turn a negative into a positive. .