01Overview
The purpose of the role is to take care of core 2 and core 3 maintenance and modernization customers by phone and ensure that we respond to their requirements and contact them proactively. He/ She spends most of the time building new relationships and selling maintenance contracts and related digital services outside current customer base
What will you be doing
Customer relationship management
Proactively develops and creates customer relationships in his/her area of responsibility
Is accountable for developing KONE position in his/her customer base or market area
Creates and communicates leads and sales opportunities for entire KONE sales team (e.g. cross-selling)
Ensures customer satisfaction and solves complaints with the rest of KONE team
Documents the customer and contact information, maintains customer data
Sell
Proactively generates opportunities from outside current customer base,
Handles RFQs
Is accountable for leads, opportunities, orders and contracts to meet the sales budget and pricing targets
Is accountable for finding customer needs and that KONEs solution matches with the needs
Is responsible for pricing using the approved tendering tools, and for optimizing prices and discounts within his/her authority
Validates that the contents of the contract are in line with the negotiation process outcome
Maintains full information of opportunities, tasks and visits (sales funnel management)
Responsible for timely and accurate reporting in CRM
Responsible for gathering relevant information about market and competitors from the field
Supports the finance function in money collection.
Drives execution of her/his individual sales plan
What do we offer
Career progression opportunities within a global organisation
Total reward elements that engage and motivate our employees and help us make KONE a great place to work
Comprehensive learning and development programs covering a wide range of professional skills
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://kone.com/global/en/careers.html .
