01Responsibilities
Investigating, troubleshooting, and identifying solutions to resolve issues. Taking ownership of issues reported and seeing problems through to resolution. Notify customer and third-party service providers of issues, outages, and remediation status in stipulated timeframe. Analyze data, escalations, follow runbook steps. Good understanding of monitoring tools, the availability and performance of distributed IT infrastructures using tools. Monitor client environment - application / system / platform / integration monitoring. Identify scope for automation for monitoring / support activities. Document all actions in accordance with standard company policies and procedures. Maintain/update runbooks and wiki databases with latest issue information. Enthusiasm for communicating with customers and triaging how-to requests, bugs, and getting customers back on track. Provide timely updates to multiple internal stakeholders and update tickets worked upon. Excellent oral and written communication skills Obsessive about continuous improvement Excellent team player and able to work under own initiative. Ability to work remotely while remaining actively engaged in a very energetic, ambitiouswork culture.Skills Required Hands on experience in SQL. Experience with IIS. Hands on experience in Powershell. Experience in any Job Monitoring tools. Knowledge of Windows & File System objects. Ability to communicate in clear and concise manner. Experience working in support projects using ticketing system Candidates must have knowledge on Level 1/2 (Server/Desktop Technology) Advantageous Skills Exposure to Active Batch tool.Academic Requirements 5-10 years of relevant experience in Support & Monitoring. BS/MS degree in Computer Science or equivalent educationJob RequirementSkills Required Hands on experience in SQL. Experience with IIS. Hands on experience in Powershell. Experience in any Job Monitoring tools. Knowledge of Windows & File System objects. Ability to communicate in clear and concise manner. Experience working in support projects using ticketing system Candidates must have knowledge on Level 1/2 (Server/Desktop Technology) Advantageous Skills Exposure to Active Batch tool.
