01Overview
This role involves conducting audits, analyzing data, identifying trends, and supporting continuous improvement initiatives across underwriting and reinsurance functions.
ResponsibilitiesUnderwriting Quality Assurance:
Monitor transactions / calls as per set targetsCollect data on the CTQs as defined in the SLA and track the sameParticipate in team huddles and provide brief on the Quality position in the processPrepare quality presentations and reports as per process requirementProviding event-based and frequency-based feedbackConduct audits of underwriting files to ensure adherence to internal guidelines, regulatory requirements, and contractual obligations.Review and validate underwriting decisions for accuracy and consistency.Identify areas for improvement and recommend corrective actions or training needs.Data Analysis & Reporting:
Gather and analyze data from audits reviews.Prepare detailed reports highlighting trends, gaps, and opportunities for process improvement.Training & Development:
Participate in the creation and delivery of training programs for processors and QA staff.Provide feedback and coaching based on audit findings.Facilitate calibration sessions and consistency checks across teams.Compliance & Risk Management:
Ensure compliance with underwriting and reinsurance policies, procedures, and regulations.Collaborate with internal audit and risk teams to enhance control frameworks.QualificationsQualifications:
Bachelors degree.24 years of experience in insurance underwriting, reinsurance, or quality assurance.Strong analytical and problem-solving skills.Proficiency in Microsoft Excel and underwriting systems (e.g., Eclipse).Excellent communication and interpersonal skills.Knowledge of reinsurance treaties, underwriting guidelines, and regulatory frameworks. .
