01Overview
Location: Chennai
Education: Any degree
Experience: 2 to 6 Years
Required Candidate Profile:
2 to 6 years of experience in Order Management, Commercial Operations, or Contract Management, preferably in a manufacturing/engineering industry.
Experience in handling customer orders, contract review, dispatch coordination, and payment follow-up.
Proficient in MS Office (Excel) and ERP systems.
Strong communication, coordination, analytical, and problem-solving skills.
Ability to work effectively with cross-functional teams and manage multiple priorities.
Key Skills:
Strong knowledge of Order Management and Contract Administration.
Experience in customer coordination and commercial documentation.
Valuable understanding of dispatch, logistics, and supply chain processes.
Excellent communication, negotiation, and interpersonal skills.
Proficiency in Microsoft Excel, ERP systems (SAP/Oracle/Tally or similar), and MS Office.
Robust analytical, organizational, and problem-solving abilities.
Ability to handle multiple customer orders and meet deadlines.
Job Description:
Manage the complete order lifecycle from order receipt to successful delivery.
Review, prepare, and coordinate customer contracts, purchase orders, and related commercial documents.
Ensure compliance with contractual terms and company policies.
Coordinate with Sales, Production, Stores, Logistics, QA, and Finance for seamless order execution.
Act as the primary point of contact for customers regarding order status, dispatch schedules, and delivery commitments.
Plan and monitor dispatches to ensure on-time deliveries and avoid liquidated damages (LD).
Coordinate customer inspections, dispatch clearances, and documentation.
Prepare and submit contractual correspondence, reports, and customer communications.
Track pending orders and proactively resolve execution or delivery issues.
Coordinate with internal teams to ensure products are ready as per customer delivery schedules.
Follow up on invoice processing, payment collections, and outstanding receivables.
Maintain accurate order records, MIS reports, and documentation.
Participate in contract review meetings and provide execution-related inputs.
Build and maintain strong customer relationships by ensuring timely responses and effective issue resolution.
Continuously identify prospects to improve order management processes and customer satisfaction. .
