01Key Responsibilities
Responsible for executing services and providing technical support to customers, including advanced maintenance, installations, repairs, condition assessments, and basic troubleshooting at customer sites.
Investigate and resolve technical problems on specific products, modules, and systems, utilizing deep product knowledge at customer sites.
Train customers or other Field Service Engineers on basic product features.
Supervise other Field Service Engineers or external Service Providers during the execution of basic service jobs.
Prepare for assigned service jobs according to the FSE Handbook.
Follow up on actions and commitments made to customers.
Write service reports on site and obtain the customers signature.
Update service execution IT systems with relevant information.
Report unsafe practices and other safety incidents according to local reporting procedures.
Capture Installed Base data on site and communicate sales leads to the sales organization.
Provide proactive recommendations to customers related to our service portfolio.
Execute services in our Service Centers as required.
Hands-on technical experience with shipboard machinery (e.g., High Speed Separator, PHE, FWG, etc.).
Strong analytical and problem-solving abilities, with proficiency in reading technical schematics.
Candidate Profile
Qualification: Min. qualification would be engineers graduate or diploma.
Travel: Willing to travel extensively (7580%).
License: Valid four-wheeler driving license.
Technical Skills: Strong mechanical and electrical knowledge; ability to read technical drawings.
Experience: 57 years in service/manufacturing/EPC/engineering sectors.
Soft Skills: Excellent communication, customer focus, and teamwork.
Safety Awareness: Commitment to safe work practices.
Why Join Us
Work in an open, collaborative environment.
Build a global network and learn from diverse teams.
Make a real impact on Alfa Lavals success.
Continuous learning and development opportunities.
Reporting to: Regional Field Service Manager
"We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.
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