01Responsibilities
- Pro-actively anticipate, pre-empt, diagnose, and solve hardware, network, and software problems utilizing our RMM technology.
- Administration and management our RMM platform (ConnectWise Automate).
- Analyze anti-virus, server, workstation, and device security logs for malicious activity.
- Windows & device patch management.
- Windows network monitoring and management.
- Addressing auto-generated RMM alert tickets.
- Network detection, diagnosis, and assessment.
- Veeam backup and storage management.
- Antivirus, firewall, and other security scanning and resolution.
- Application software installations, troubleshooting, and updating.
- Assume responsibility for on time and efficient service.
- Following documented processes for completing tasks.
- Develop and maintain knowledge of customer's specific business environments.
Required Qualifications:
- Positive attitude.
- Enterprising and ambitious.
- Excellent time management skills.
- Passion for teamwork.
- Long standing curiosity and love of technology.
- Excellent phone, written and verbal communication skills.
- Ability to work on multiple priorities and/or projects simultaneously.
- Effective working independently or as a team.
- Proven ability to work with little or no supervision.
- Highly motivated and inquisitive with a desire to learn and succeed.
- High quality, detail oriented approach to work.
- Well developed organizational skills.
- Reliable and punctual.
- Commitment to company values.
- Able to type at least 50 words per minute.
- Interest in a long term commitment.
- Secure and quiet work area with ability to carry out a phone conversation with little or no background noise.
- Internet connection capability of at least 20 Mbit download.
- Reliable power (must have a whole house UPS if unreliable)
- Able to pass a background check.
Essential Skills / Experience:
- Fluent in English and able to carry on conversations in English with ease.
- Bachelor Degree in Computer Science or commensurate work experience.
- IT Certifications such as Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, ConnectWise CCPA, LabTech LTCP, or Cisco CCNA.
- Experience with Veeam Backup & Replication.
- Experience with ConnectWise Automate
- Windows PowerShell and Batch Scripting expertise
- 5+ years IT experience.
- Strong knowledge of TCP/IP and networking fundamentals.
- Strong knowledge of SSL and cryptography protocols as they relate to Microsoft environments.
- Broad knowledge of Windows Server, Hyper-V, Active Directory, Exchange, and RDS (Remote Desktop Services).
- Broad knowledge of Windows Desktop OS & MS Office Suites.
Extra Points For:
- Experience with our vendor/partner technology including Microsoft, Eset, ConnectWise Manage, Cisco Umbrella, Ubiquity, WatchGuard, Axis Communications, Atlassian, Lenovo, and HP.
- Experience in an MSP environment.
- Software development skills.
- An interest in health/nutrition and/or self-development.
Compensation & Benefits:
- 12,00,000 - 14,00,000 yearly or more depending on skills and experience.
- 30 days paid time off per year.
- Profit sharing plan.
- Medical allowance (8500/month) that can be used for medical insurance, dental care, or other self-care options .
