01Responsibilities
Delivery & Execution
Lead Agentic AI and Conversational AI projects (AI Chat, AI Voice, Agent Assist, CCaaS, CRM integrations) from discovery through go-live and hypercare.
Manage multiple client projects across discovery, design, build, testing, deployment, and optimization phases.
Conduct client kickoff sessions and align on scope, timelines, milestones, risks, dependencies, and success criteria.
Gather business, operational, and technical requirements including customer journeys, automation workflows, escalation paths, reporting, and integrations.
Create and mainta .
