01Overview
Senior IT Transition Manager - ServiceNow ITSM CSDM
Location - 100% Remote
Job Type - Contract
Duration - 6+ Months
Budget - 1.2 LPM
Experience - 8+ Years
Timezone - 1:30 PM - 10:30 PM
Experience Profile
Minimum Requirements
8+ years of total IT experience.
5+ years specifically in IT Service Transition (ITSM, CSDM) or Service Delivery roles.
Minimum 3 independently managed end-to-end service transitions.
Hands-on ServiceNow experience, specifically CSDM and CI configuration (not just user-level familiarity).
Proven experience writing Service Design documents, Support Models, and managing Service Catalogues.
ITIL v4 Foundation certified (minimum).
Experience coordinating with multiple stakeholders simultaneously across project and operations teams.
Preferred / Advantageous
ITIL v4 Practitioner or Managing Professional certification.
ServiceNow Certified System Administrator (CSA) or ITSM Implementation Specialist.
Exposure to multi-country or multi-OpCo enterprise IT environments.
Background in Group IT Finance or corporate IT service delivery.
Familiarity with GSO Service Catalogue structures.
Experience with European enterprise clients or global delivery models.
Ideal Candidate Profile
The ideal candidate has followed a career path from IT support or service desk into ITSM analysis, and then into senior service transition management. They bring a ground-up understanding of how IT operations work, not just theoretical process knowledge.
They are self-sufficient, organised, and capable of running multiple transitions in parallel without requiring close supervision. They are confident facilitating meetings with senior stakeholders, can hold project teams accountable for transition readiness, and know how to push back constructively when deliverables are not met.
This is a coordination-heavy, communication-intensive role. The right candidate is as comfortable writing a Service Design document as they are presenting a Dry Run meeting to a room of senior IT and business leaders. .
