Senior ITSM Process and Project Manager (Gurugram)

The Senior IT Service Management Project Manager is responsible for executing the multi-project in the international and multi-culture environment to achieve the ITSM project objectives and optimum results, in compliance with the requirements formulated in the requirement, in terms of quality, performance, cost, delivery and security. He / She is accountable for maintaining the progress and the productive interactions of the project stakeholders, managing Regional and Global resources, to reduce or eliminate the overall risk of failure of the project, bringing added values, acting globally, thinking locally but respecting Core Model concept. He / She is also in charge of liaising regularly with the project sponsor, project committee and PMO to provide the relevant level of reporting and information required for decision-making. Roles & responsibilities: Sodexo ITSM context: One common platform for all Regions and Global Core Model in place (respecting Regions specificity) Governance Global and Regional Process Owners International environment, respecting Regional and Global needs with Core Model of ITSM Solution Complex technological environment Ability of advising, consulting, and guiding on ITSM Processes Higher pace of setting changes Increased scope and complexity: large projects with cross-organizational components Stakeholders multiplicity with various organizations (IS&T; Global and regional, external vendors) Be able to influence stakeholders, drive decision making and animate committee meetings Guidelines for project management Community of practice PM in the ITSM area ITIL knowledge proven in the expert and PM experience Agile knowledge Adherence to costs and budget Time constraints and pressure to deliver Change management mindset Main ITSM IS&T; Processes: Incident Management Service Request Management Change and Release Management Problem Management Knowledge Management Service Catalogue Service Level Agreement Continues Process Improvement Interaction with other IS&T; Process designed in the overall Process Map of Sodexo IS&T; including CMDB Tool and Methods SoUnified Ivanti tool (but not limited to it) to be learnt from the configuration and processes standards in Sodexo Tool as a Core Model to be a continuously extended and improved with respect of Regions and Global needs Core Model scope extension or improvement in the cooperation with ITSM Community (Global Process Owners and Regional Process Owners) and Quality, Performance & Governance both as a Governance body Methods existing as part of Global ITSM to be followed. 4. Main assignments Indicate the main activities / duties to be conducted in the job. PROJECT PLANNING - Review the project Initiation Document (PID) to ensure accuracy at the start of the project - Formulate an adapted multi-projects plan to reach the objectives and benefits within the defined frame: Refine the project business case if required Refine the project scope, schedule, activities, milestones and main expected deliverables Refine the project budget if required Identify detailed project team, resources and allocation Engage stakeholders and define roles and responsibilities Define a communication strategy between project stakeholders and set up project governance and instances Define and indicate applicable quality procedures (issue management, risk management, escalation management, deliverables acceptance) Highlight project interdependencies with other projects PROJECT EXECUTION MANAGEMENT Organize and hold project execution kick-off meeting, Ensure commitment to the project from project team members, customers, or stakeholders Execute the project plan from planning to closing Organize, coordinate, and lead the project team and activities Manage resources, develop schedules and individual responsibilities to perform project activities Pilot and manage project costs and budget Supervise suppliers in charge of project activities, manage relationships with the suppliers (from signature of the contract to final validation of the project or activity deliverable) Supervise and monitor project progress against project plan Coordinate, summarize and ensure the quality of issued approvals and deliverables Advise on possible modifications of objectives, completion constraints or environment changes Analyze and manage project risks and issues, implement risk management plan PROJECT CLOSING Close the project and submit final deliverables with a formal handover to the RUN teams COORDINATION AND REPORTING Coordinate the activities of all project team members Ensure the circulation and distribution of information regarding project management Mediate in the event of any differences between the team and other stakeholders Use project management tool to track performance and schedule adherence Keep the stakeholders notified of project milestones and evolution through regular project status report Work with and .