01Overview
About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, Mexico and India.
Our rightshore delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies.
Broker Service
Officer / Credit Analyst Australian Mortgage Position Title: Broker Service Officer / Credit Analyst Department: Australian Mortgage Person Specification, Competencies, and Attitudes Exceptional customer service skills with a friendly and professional Proactive and able to take necessary actions and make decisions to meet objectives and deadlines.
Strong problem-solving skills with the ability to work independently and proactively.
Capable of working autonomously with minimal supervision.
Strong attention to detail when reviewing important documents, identifying errors, ensuring compliance, and maintaining high accuracy through meticulous validation. Well-organized and able to manage and resolve conflicting priorities effectively.
Requirements Bachelors degree in a relevant field 2+ years experience in the Australian mortgage broking industry (AU loan processing) Experience using aggregator CRMs such as MyCRM, Infynity, Mercury Nexus, Flex, or SalesTrekker Familiar with project/task management tools (Monday.com, Trello, Airtable, etc.) Disclaimer: Firstsource follows a fair and transparent hiring process. We never ask for money at any stage of recruitment. Please verify all offers through our official channels or email addresses.
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