Overview
As a Senior Major Incident Manager with experience in the Banking/Finance Domain, you will play a crucial role in ensuring the smooth operation of incident response and management within a 24/7 rotational shift environment. Your responsibilities will include:
- Leading and coordinating the incident response team during critical service disruptions
- Supporting a computer operations environment that meets service level agreements and availability targets
- Making quick decisions about escalation and prioritization
- Ensuring proper documentation of incident timeline and actions taken
- Managing the bridge call or incident war room
- Providing regular status updates to leadership and affected business units
- Coordinating with external vendors or third-party providers if needed
In terms of prevention and preparation, you will be expected to:
- Develop and maintain incident management procedures and playbooks
- Ensure incident response plans are up-to-date and tested regularly
- Train team members on incident response procedures
- Review incident patterns to identify systemic issues
- Work with teams to implement preventive measures
- Maintain contact lists and escalation procedures
- Coordinate regular disaster recovery and business continuity exercises
- Recommend process improvements based on lessons learned
- Update documentation and procedures based on experience
Qualifications required for this role include:
- 7-11 years of experience in Major Incident Management for UK/US clients
- Hands-on experience in the Banking/Finance Domain
- Ability to manage global incidents across multiple data center environments
- Strong communication and analytical skills
- Willingness to work 24/7, including night shifts
- Good at multi-tasking
Additionally, it would be an added bonus if you have knowledge of FIS' products and services, as well as the financial services industry and basic financial analysis principles and ratios.
In return, FIS offers you:
- A multi-faceted job with a broad spectrum of responsibilities
- A modern international work environment and a dedicated and innovative team
- Professional education and personal development possibilities
- A work environment built on collaboration, flexibility, and respect
Please note that FIS is committed to protecting privacy and security of all personal information. Our recruitment model primarily works on direct sourcing, and we do not accept resumes from recruitment agencies not on our preferred supplier list. As a Senior Major Incident Manager with experience in the Banking/Finance Domain, you will play a crucial role in ensuring the smooth operation of incident response and management within a 24/7 rotational shift environment. Your responsibilities will include:
- Leading and coordinating the incident response team during critical service disruptions
- Supporting a computer operations environment that meets service level agreements and availability targets
- Making quick decisions about escalation and prioritization
- Ensuring proper documentation of incident timeline and actions taken
- Managing the bridge call or incident war room
- Providing regular status updates to leadership and affected business units
- Coordinating with external vendors or third-party providers if needed
In terms of prevention and preparation, you will be expected to:
- Develop and maintain incident management procedures and playbooks
- Ensure incident response plans are up-to-date and tested regularly
- Train team members on incident response procedures
- Review incident patterns to identify systemic issues
- Work with teams to implement preventive measures
- Maintain contact lists and escalation procedures
- Coordinate regular disaster recovery and business continuity exercises
- Recommend process improvements based on lessons learned
- Update documentation and procedures based on experience
Qualifications required for this role include:
- 7-11 years of experience in Major Incident Management for UK/US clients
- Hands-on experience in the Banking/Finance Domain
- Ability to manage global incidents across multiple data center environments
- Strong communication and analytical skills
- Willingness to work 24/7, including night shifts
- Good at multi-tasking
Additionally, it would be an added bonus if you have knowledge of FIS' products and services, as well as the financial services industry and basic financial analysis principles and ratios.
In return, FIS offers you:
- A multi-faceted job with a broad spectrum of responsibilities
- A modern international work environment and a dedicated and innovative team
- Professional education and personal development possibilities
- A work environment built on collaboration, flexibility, and respect
Please note that FIS is committed to protecting privacy and security of all personal information. Our recruitment model primarily works on direct sourcing, and we do not accept resumes from recruitment agencies not on our preferred supplie
