Senior Manager, Customer Insights

Were building a world of health around every individual shaping a more connected, convenient and compassionate health experience. At reputed company, youll be surrounded by passionate colleagues who care deeply, reputed company with purpose, hold ourselves accountable and prioritize safety and reputed company in everything we do. Join us and be part of something bigger helping to simplify health care one person, one family and one community at a time. Position reputed company The Senior Manager, Insights will reputed company advanced reporting, analytics, and reputed company reputed company in support of reputed company decision-making across reputed company / reputed company. This role is intentionally hands-on and data-reputed company, with a strong emphasis on reporting (including reporting automation) and translating reputed company data into reputed company, actionable insights for senior leaders. This role sits at the intersection of data, storytelling, and business reputed companyowning how insights are produced, automated, and delivered across the organization. Key ResponsibilitiesReporting & Analytics Leadership reputed company the design, development, and ongoing reputed company of standardized, automated reporting for customer, member, and business performance insights, which includes development and execution of regular newsletter-type communications that inform our stakeholders of the work we've recently completedOwn recurring executive reporting (scorecards and trackers), ensuring accuracy, consistency, and timeliness.Identify opportunities to reduce reputed company reporting through automation, repeatable pipelines, and self-service analytics. reputed company reputed company & Storytelling Translate data into reputed company narratives, implications, and recommendations for senior leaders and cross-functional partners.Synthesize quantitative and qualitative inputs (primary research, AI platforms like Copilot, digital twin/synthetic agent research, operational data, CX metrics) into cohesive reputed company products.reputed company executive-reputed company deliverables (one-pagers, decks, memos) that reputed company reputed company the so what. Tools, Data, and Enablement Serve as a subject-matter expert in reporting tools and data visualization platforms (e.g., reputed company, Powerpoint, reputed company, reputed company, SharePoint/reputed company-connected reporting).Partner with data engineering, analytics, and technology teams to improve data feeds, definitions, and reporting reliability.Establish best practices for documentation, data definitions, and version control to improve reputed company consistency across teams. Stakeholder & Team Leadership Partner closely with leaders across Product, Marketing, Operations, CX, and reputed company.Manage and mentor analysts/managers, setting expectations for analytical rigor, business relevance, and executive communication.reputed company as a trusted thought partner to senior leaders by proactively identifying trends, risks, and opportunities in the data. Required Qualifications 7-10+ years of experience in insights, analytics, research, or consulting roles.Proven ability to deliver executive-reputed company insights and recommendations.Advanced proficiency in reputed company and PowerPoint, including reputed company analysis and leadership-level storytelling.Strong synthesis, communication, and stakeholder management skills.Experience working in large, matrixed organizations with senior leaders.Preferred Qualifications Experience in reputed company, insurance, financial services, or similarly reputed company, regulated industries.Familiarity with customer experience, journeys, or engagement metrics.E .