01Overview
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.Why Join UsTo shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees passion for travel and ensure a rewarding career journey. Were building a more open world. Join us.Introduction to teamOur Corporate Functions are made up of teams that support Expedia Group, including our Global Finance Org., Traveler and Partner Service Platform, Legal Team, Strategy and Corporate Development Team, and People & Places Org.The Global People Operations Manager is a senior people leader accountable for delivering highquality, reliable Global People Operations services while consistently centering the employee experience. As a core member of the Global People Operations leadership team, this role sets direction for how work is delivered, how talent is developed and retained, and how the function scales in a complex, global environment.This leader operates with autonomy, sound judgment, and an ownership mindsetbalancing daytoday execution with longterm capability building. Success in this role requires building and leading strong teams, hiring and developing highquality talent, and creating an environment where leaders and teams own outcomes endtoend.In addition to service delivery ownership, this role serves as a site lead for Global People Operations, fostering engagement, connection, and collaboration across local and global teams.In This Role, You WillGlobal Service Delivery & Execution ExcellenceOwn endtoend delivery of Global People Operations services across the employee lifecycle, with a strong focus on quality, timeliness, and employee impact.Lead with confidence during ambiguity, making informed decisions without unnecessary escalation.Ensure strong operational rigor through clear SLAs, escalation paths, and quality controls.Balance planned work, emerging demand, and escalations with an enterprise mindsetoptimizing for the business and employee experience, not local silos.Step in decisively when execution falters to restore momentum, clarity, and accountability.People Leadership, Talent Development & RetentionBuild, lead, and retain highperforming Global People Operations teams through clear expectations, strong coaching, and consistent accountability.Hire and develop highquality talent, strengthening leadership bench and succession readiness.Coach leaders and team members to think holistically, lead autonomously, and take full ownership of outcomes.Set and model a culture of trust, candor, and psychological safety, where teams debate constructively and commit to shared decisions.Serve as a visible and engaged site lead, reinforcing connection, collaboration, and shared purpose across locations.Coaching, Performance & Leadership MaturityUse operational data, trends, and feedback to drive meaningful coaching and performance discussions.Provide direct, timely, and actionable feedback to sustain high standards and support growth.Develop leaders who can manage complexity, lead change, and deliver consistent results at scale.Reinforce disciplined global operating behaviors, including risk awareness, proactive escalation, and ownership of outcomes.Operational Improvement & Scaling CapabilityLead continuous improvement initiatives that reduce friction, solve real employee pain points, and improve service effectiveness.Identify opportunities to simplify, standardize, automate, or redesign processes to enable longterm scale.Use service insights and data to prioritize improvements aligned to employee and business needs.Drive adoption of new tools, workflows, and operating models by embedding changes into daily behavior.Systems, Data Integrity & Risk ManagementEnsure strong data governance, operational reliability, and integrity across HR systems.Lead teams through system changes and enhancements with clarity and confidence.Maintain rigorous compliance, audit, and documentation standards while translating requirements into practical execution.Anticipate and mitigate operational and compliance risk to protect employee trust.CrossFunctional Partnership & Enterprise LeadershipPartner closely with HRBPs, Talent Acquisition, Total Rewards, Payroll, Benefits, and Policy & Process teams.Own global escalations endtoend, resolving issues through collaboration and accountability.Support transformational initiatives and organizational change through strong operational
