01Key Responsibilities
Lead end-to-end HR Operations and Employee Services across the Hire-to-Retire lifecycle.
Manage employee lifecycle processes including onboarding, transfers, promotions, employee data changes, exits, and final settlements.
Drive service delivery performance against SLAs, KPIs, TAT, accuracy, and employee experience metrics.
Lead HR helpdesk, case management, escalations, knowledge management, and self-service initiatives.
Drive process standardization, governance, controls, compliance, and audit readiness.
Manage HR data integrity, reporting, dashboards, and operational analytics.
Lead continuous improvement and transformation initiatives using Lean, Kaizen, automation, RPA, and GenAI.
Partner with HRBPs, COEs, Payroll, Finance, IT, and HR Technology teams.
Lead and develop multi-location teams, ensuring effective capacity, productivity, and performance management.
Support HR Operations transitions and managed services delivery where applicable.
Required Experience & Skills
1218+ years of experience in HR Operations, HR Shared Services, or Employee Services.
Strong expertise in end-to-end Hire-to-Retire (H2R) processes and HR service delivery.
Experience in large-scale BPO/BPM, ITeS, GBS, or Shared Services environments preferred.
Exposure to Workday, SAP, Oracle HCM, SuccessFactors, and/or ServiceNow HRSD.
Strong understanding of SLA/KPI governance, case management, HRIS, compliance, process excellence, and automation.
Proven people leadership and senior stakeholder management experience.
MBA/PG in HR preferred.
Key Skills
HR Operations | HR Shared Services | Employee Services | H2R | Hire-to-Retire | HR Service Delivery | Case Management | HRIS | HR Transformation | Workday | SAP | Oracle HCM | SuccessFactors | ServiceNow HRSD | Process Excellence | Automation | RPA | GenAI | SLA/KPI Governance | Team Leadership
Interested Candidates can share their CV at prajwal@latinumhr.com & jobs@ats.latinumhr.com .
