Senior Manager - Operations

As a leader in the role of Third-Party Risk Management Operations for U.S. and Asia regions at MetLife, your primary responsibility is to strategically plan and execute all TPRM operations. Your role includes: - Collaborating with the TPRM Program office and regional Procurement Operations to communicate key process changes effectively and drive program adoption within LOBs, risk partners, and GCC operations teams. - Acting as a senior escalation point to resolve stakeholder and internal issues, identifying key risks, and implementing mitigation plans to eliminate repeat complaints. - Contributing actively to overall operational targets and daily business decisions. - Implementing mechanisms to identify and address performance gaps and breakthroughs in TPRM and procurement operations, developing improvement plans to close performance gaps. You will also be required to: - Drive continuous improvement within operational processes and seek opportunities to enhance the current cost base. - Collaborate on projects with stakeholders, engaging in solutioning, pricing, due diligence, transition, and stabilization. - Determine the needs of internal customers and incorporate that information into statements of work to support TPRM activities. - Lead discussions with stakeholders, highlighting key focus areas and ensuring implementation. - Understand stakeholder requirements and translate them into delivery plans that can be effectively executed within agreed timelines. - Utilize strong supplier management, negotiating, persuasion, influence, and cross-functional team leadership skills. - Demonstrate excellent communication and task coordination skills. **About MetLife:** MetLife is recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune Worlds 25 Best Workplaces. MetLife, a leading financial services company, provides insurance, annuities, employee benefits, and asset management globally. With operations in over 40 markets, MetLife holds key positions in the United States, Latin America, Asia, Europe, and the Middle East. MetLife's purpose is to help colleagues, customers, communities, and the world create a more confident future. Guided by core values such as Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead, MetLife is focused on transforming the next century in financial services. Join MetLife and be a part of a community where it's #AllTogetherPossible.