01Key Responsibilities
- Develop and implement customer retention strategies to minimize churn and increase renewals.
- Monitor client health metrics and deploy proactive solutions for long-term engagement.
- Leverage customer insights to optimize service delivery and mitigate risks.
- Drive product adoption through onboarding, training, and engagement initiatives.
- Execute data-driven marketing campaigns to enhance brand awareness and client satisfaction.
- Work closely with sales to identify upsell and cross-sell opportunities.
- Organize webinars and customer success events to strengthen relationships.
Qualifications & Skills:
- 5+ years in Client Retention, Customer Success, or Account Management, preferably in insurance or related industries.
- Bachelors degree in Business, Marketing, (or related field MBA preferred).
- Proficiency in CRM tools (Salesforce, Freshdesk) and marketing automation.
- Strong analytical, communication, and leadership skills.
Contact: Maria, 9987094343 .
