01Overview
Staples is seeking a Senior Manager Software Engineering (Salesforce Platform) to lead Salesforce engineering initiatives supporting Sales and Service functions. Based at the Chennai Global Capability Center (GCC), this role serves as a strategic extension of the SDS Salesforce organization, driving global delivery, platform innovation, and operational scale. The role will own the Salesforce platform engineering roadmap, lead AI-powered transformation initiatives (Agentforce / Einstein), and build a high-performing, distributed engineering organization across the US and GCC.
Key Responsibilities
- Leadership & Organization
- Build, scale, and lead a high-performing engineering organization across GCC (India).
- Establish robust hiring pipelines, mentoring frameworks, and performance management practices.
- Drive a unified global operating model with clearly defined sprint cadences, OKRs, and governance rhythms.
- Platform Ownership & Delivery
- Own and execute the Salesforce roadmap across Sales Cloud, Service Cloud, CRM Analytics, and enterprise integrations.
- Deliver and scale AI-driven capabilities, including Agentforce and Einstein-powered experiences.
- Lead modernization initiatives such as case management transformation and workflow automation.
- Platform Transformation & Integration
- Rationalize overlapping tools, eliminate technical debt, and consolidate workflows onto Salesforce.
- Partner with Data Engineering to centralize enterprise analytics leveraging Snowflake and Data Cloud.
- Design and implement secure, scalable integrations across Salesforce and enterprise platforms.
- Engineering Excellence & Governance
- Establish and enforce DevSecOps standards, CI/CD pipelines, and release governance practices.
- Drive Salesforce Center of Excellence (CoE) standards, including coding practices, test automation, and documentation discipline.
- Ensure platform stability, scalability, data integrity, and adherence to governance frameworks.
- Stakeholder & Par .
