01Overview
Sales Capability Development :
- Identify training needs through skill gap analysis, customer feedback, audits, and business requirements.
- Design and execute monthly training calendars for dealership sales teams.
- Deliver classroom and virtual training programs for critical dealership roles.
- Drive structured learning, induction, certification, and capability-building initiatives.
- Evaluate training effectiveness and continuously improve learning outcomes.
- Support Learning Management System (LMS) implementation across the region.
Customer Experience & Process Excellence :
- Drive implementation of sales SOPs and customer excellence initiatives across dealerships.
- Analyze Sales Satisfaction Index (SSI) and customer feedback to identify improvement opportunities.
- Conduct process audits, publish performance dashboards, and implement corrective action plans.
- Coach dealership sales teams and TSMs on process adherence and customer-centric practices.
- Ensure dealership grooming and customer experience standards are consistently maintained.
Dealer Manpower Development :
- Drive recruitment of critical dealership sales roles to support business growth.
- Partner with external recruitment channels to build a robust talent pipeline.
- Improve dealership hiring quality through structured selection and interview processes.
Stakeholder Management :
- Collaborate with Zonal Managers, Regional Managers, TSMs, Sales Head Quarter teams, and Dealer Partners to drive capability development and customer excellence initiatives.
- Review business performance, training effectiveness, manpower readiness, and CX metrics with key stakeholders.
Desired Candidate Profile :
- B.E./B.Tech or Graduation + MBA (Full Time)
- 5-15 years of experience in Sales, Sales Training, Sales Process Excellence, Dealer Development, Customer Experience, or Manpower Development within the automotive industry.
- Strong understanding of dealership operations, sales processes, and customer satisfaction metrics.
- Experience in training delivery, coaching, capability development, and stakeholder management.
- Excellent analytical, communication, presentation, and facilitation skills.
- Willingness to travel extensively across the assigned region.
Key Skills :
- Sales Training
- Train the trainer
- Sales Capability Development
- Training Need Analysis (TNA)
- Team Coaching
- Stakeholder Management .
