Senior Manager, User Experience Engineering

R1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work For 2023 by Great Place To Work Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to 'make healthcare simpler' and enable efficiency for healthcare systems, hospitals, and physician practices. Job Title: Senior Engineering Manager (Modern Work - Endpoint & Intune) Mode of Work: Remote (Work from Home) Work Shift Timing: US Shift - 6:00 PM to 3:00 AM IST The Senior Engineering Manager Modern Work is responsible for leading engineering and operations teams that design, secure, and operate enterprise Modern Work endpoint platforms . This role owns the strategy, governance, and operational excellence of Microsoft Intunebased endpoint services across Windows and macOS , supporting mobile platforms where applicable. Azure Virtual Desktop (AVD) and thin clientbased access are part of the office and shared-device strategy , supporting specific workplace and controlled access scenarios. Experience Required: 15+ years in Enterprise Endpoint / Modern Work / EUC Engineering5+ years leading engineering and operations teams in global enterprise environments Engineering & Operations Leadership Lead and manage Modern Work engineering and operations teams , including endpoint engineers, L2/L3 support, and automation specialists Drive a culture of engineering excellence, reliability, and continuous improvement Windows (primary focus) Lead the transition from legacy imaging / OSD to cloud-native provisioning (Autopilot) Oversee Conditional Access (CA) , device compliance, and Zero Trust endpoint controls Govern WDAC / App Control for Business strategies across Windows endpoints Ensure alignment with Security, Risk, and Compliance teams Own OS lifecycle management across Windows and macOS Govern enterprise application management , including packaging standards, deployment models, and lifecycle controls Balance user experience, platform stability, and security requirements Office, AVD & Thin Client Support (Good to Have / Not Mandatory) Support office-based access scenarios using Azure Virtual Desktop (AVD) for controlled or shared environments Partner with workplace and facilities teams for office-specific computing requirements Operations, Automation & Reliability Ensure stable, scalable, and resilient Intune operations globally Own major incidents, root cause analysis, and continuous improvement initiatives Align platform operations with ITSM and service management processes Partner with Modern Work, Security, Identity, Network, Cloud, and Architecture teams Translate technical platform risks into clear leadership and business communication Microsoft Intune / Endpoint Manager Windows endpoint management (primary focus) Windows Autopilot, enrollment, and provisioning Application packaging and enterprise app lifecycle Azure Virtual Desktop (AVD) for office or shared-device scenarios Virtual desktop or controlled access workspace experience Leadership & Enterprise Experience: Proven experience leading engineering and operations teams Experience operating endpoint platforms at enterprise scale (10k100k+ devices) Ability to operate effectively at engineering depth and executive leadership levels Microsoft Modern Workplace / Endpoint certifications .