01Overview
Objective (Purpose of the Job)
To establish, lead, and institutionalize a robust governance framework for all outsourced collections and recovery partners, ensuring regulatory compliance, operational excellence, ethical practices, risk mitigation, and strong partner engagement through structured R&R; and communication initiatives.
Additionally, the role owns the creation and management of collections communication platforms, including monthly/quarterly newsletters, to drive alignment, transparency, and best practice sharing across the vendor ecosystem.
Key Responsibilities
A. Vendor Governance Framework - Strong control, standardization, and accountability
B. Compliance & Regulatory Oversight - Zero major regulatory breaches
C. Vendor Performance Management - High-performing, accountable vendor ecosystem
D. Process Standardization & Excellence - Uniform and efficient operations
E. Stakeholder & Partner Engagement - Strong cross-functional and vendor alignment
F. Vendor Engagement, R&R; & Communication - High engagement, retention, and motivation
Need to have areas
- Positive knowledge of collections
- Partner / Agency governance, audits, and controls
- Good MIS, analytics, and reporting capability
- Cross-functional project handling
- Excellent Communication and presentation skills .
