01Overview
Profile & Experience- 12 years of operations experience within a BPO in customer service domain.- Successful track record in growing and inspiring large teams, with proven ability to select, attract, motivate, retain, and develop leaders and team members.- Successful track record of improving performance against quality, efficiency, and effectiveness metrics, and meeting/exceeding contractual service level performance requirements.- Proven ability to drive performance and grow businesses.- Experience with a matrix driven organization. Proven track record of building strong relationships with stakeholders.- Strong internal client-facing skills with excellent communication, negotiation and conflict management skills.- Analytical acumen and the ability to streamline complex processes.- MBA/ PG Degree would be an advantage. .
