01Overview
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are
renowned for our technical excellence and leading innovations, and for making a
difference to our clients and society. Our workplace embraces diversity and
inclusion its a place where you can grow, belong and thrive.
Your day at NTT DATA
As a Security Managed Services Engineer (L2) at NTT DATA, your role will be to
ensure that our clients' security infrastructures and systems remain
operational. With a proactive approach, you'll monitor, identify, investigate,
and resolve technical incidents and problems, restoring service efficiently.
Your primary objective will be to handle client requests or tickets with
technical expertise, ensuring they are resolved within the agreed service level
agreement (SLA).
You'll actively manage work queues, perform operational tasks, and update
tickets with resolution actions. By identifying issues and errors early on,
you'll log incidents promptly and provide second-level support, communicating
effectively with other teams and clients to extend support when needed. Your
role includes executing changes responsibly, flagging risks and mitigation
plans, and ensuring all changes have proper approvals.
Team-oriented efforts are at the heart of this role. You'll work closely with
automation teams to optimize efforts and automate routine tasks, ensuring
seamless handovers during shift changes. Your analytical skills will be key in
auditing incident and request tickets for quality, recommending improvements,
and contributing to trend analysis reports to identify automation prospects.
As a go-to for initial client escalations, you'll assist L1 Security Engineers
with triage and troubleshooting, and support project work when required. Your
contributions to the change management process will ensure thorough
documentation, effective planning and execution of maintenance activities, and
compliance with standard procedures.
To thrive in .
