Senior Ms Engineer - Network Security-l2(checkpoint/palo Alto & R & S) (Mumbai)

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible We are renowned for our technical excellence and leading innovations and for making a difference to our clients and society Our workplace embraces diversity and inclusion - it s a place where you can grow belong and thrive Your day at NTT DATA As a Networking Managed Services Engineer L2 at NTT DATA you ll take on a developing engineering role where your main goal is to ensure our clients IT infrastructure and systems remain operational You ll achieve this by proactively monitoring identifying investigating and resolving technical incidents and problems You ll work closely with our clients and internal teams to ensure that services are restored swiftly in line with our service level agreements SLAs Your day will revolve around reviewing client requests and tickets applying your technical expertise to resolve them efficiently and effectively You ll be the go-to person for second-line support handling incidents and requests of medium complexity In addition to your daily tasks you ll have opportunities to contribute to exciting project work from time to time You ll proactively monitor work queues execute operational tasks and update tickets with the actions you ve taken Identifying analysing and logging issues before they escalate will be a key part of your role You ll communicate with other teams and clients to provide support and ensure that changes are executed with clear risk identification and mitigation plans As part of the shift handover process you ll highlight key tickets and upcoming critical tasks for the next shift When needed you ll escalate tickets to ensure the right focus from our Centres of Excellence CoE and other teams Collaborating with our automation teams you ll work on optimizing efforts and automating routine tasks all while coaching our Service desk and L1 teams in both technical and behavioural skills You ll also establish monitoring for client infrastructure leading and managing initial client escalations for operational issues Contributing to the change management process you ll log change requests execute approved maintenance activities and audit incident and request tickets for quality Your insights will drive trend analysis reports identifying tasks suitable for automation to reduce tickets and optimize efforts You might also support disaster recovery functions and other related tasks as needed To thrive in this role you need to have Proficiency in technologies such as Pulse Secure SSL VPN Palo Alto Fortinet Cisco Nexus switches routers firewalls and more familiarity with ticketing tools At least one technical certification in the above-mentioned technologies Strong planning skills with the ability to anticipate and adapt to changing circumstances Objective Purpose of duty The Network and Security L2 Engineer will be responsible for managing monitoring and troubleshooting network and security infrastructure Job Requirement Five 5 to Seven 7 years industry experience in a network security operations support environment Certifications preferred CCNA CCNP Fortinet NSE Palo Alto PCNSA PCNSE Strong knowledge of networking protocols TCP IP DNS DHCP VLAN VPN Hands-on experience with firewalls e g Palo Alto Fortinet Check Point routers and switches Cisco Juniper Familiarity with security technologies IDS IPS SIEM endpoint protection anti-virus solutions Experience in troubleshooting network connectivity and security issues Knowledge of ITIL processes Incident Problem Change Management Good communication and documentation skills Technical ability to understand the issues related to day to day operations Hands-on experience on network operations deployment and network projects Technical ability to provide basic fault finding and fault escalation Good understanding of incident management activities Valuable ability to follow and documented operational processes Qualification B E B Tech with CCNP or equivalent certification Desired Experience Any Technical Graduate with hands on experience with networking routing switching security is necessary with minimum 5 - 7 years of experience The Network and Security L2 Engineer will be responsible for managing monitoring and troubleshooting network and security infrastructure This role involves handling escalated issues ensuring network stability and implementing security best practices to safeguard organizational assets Excellent understanding of cross platform technologies and should be familiar with Cisco Nexus Checkpoint working hours 24x7 shift based Knowledge skills and abilities required Must be a pleasing personality with effective spoken and written communication in English and well in documentation Must be good team player with proactive approach Experience with ticket management and change request management systems Experience with network monitoring management tools analysis tools Experience with liaising with carriers and vendors for faults .