01Overview
Senior Engineer Network Operations
Job Title: Senior Engineer Network Operations
Department: Engineering and Operations
Location: Mumbai
Reporting: Manager Operations
Job Type: Full Time
Shift: Rotational Shift
Senior Network Engineer with expertise in SDWAN, BGP, VPN, IPSLA based in Mumbai
PRE-REQUISITES
Hands-on troubleshooting experience in Enterprise LAN/WAN workplace
Robust technical subject matter expertise on the following:
Cisco GSR routers and switches like Catalyst 3560/3750/4948
Juniper MX series routers and switches
SDWAN Silver Peak (Aruba/HP), Cisco Viptela, Fortinet
Transmission technologies like Alcatel 7750SR-c12, Alcatel 7470, ADVA
Technical expertise with routing protocols (RIP, EIGRP, OSPF, BGP) and switching (VLAN, Trunking, Dot1x, various flavors of STP) protocols
Knowledge of MPLS, QoS and VoIP
Knowledge on SDWAN technologies using Silver Peak (Aruba/HP), Viptela and Fortinet
Knowledge of security technologies
Knowledge on scripting languages like Python
Excellent communications skills and must have worked with Global customers and global carriers
RESPONSIBILITIES
Engineers who have a passion and understanding for providing outstanding customer service. This person will be a part of a team of experts who are responsible for handling and providing network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting. This team provides 24x7 support, as well as provides training to junior engineers.
Remote management and monitor Network Operations
Support NOC 24x7 for large global clients that have a distributed LAN/WAN setup
Provide Level 2 and Level 3 support for Incident Management/Ticket Resolution
Create MOP/SOP and plan Change Management process
Perform Performance Tuning of network devices and create SOPs
Work with Telecommunication Service Providers to resolve escalated circuit problems
Plan and perform upgrade of firmware
Work with hardware/softw .
