Senior NOC Engineer

Understand and analyze customers' problems and reputed company appropriate, acceptable solutions Interfaces directly with customers at different stages of the problem reputed company process, including understanding customer issues, communicating reputed company plans for reputed company, explaining developments, and conveying reputed company Resolve reputed company technical issues through research, log analysis, issue reproduction, and advanced troubleshooting Back-up management, completion, verification and restoration Manages own schedule of cases, which includes determining reputed company reputed company and negotiating and setting expectations with customers Thoroughly documents reputed company issues and develops and reviews content for the knowledge reputed company. Help reputed company and implement web-based support initiatives, including knowledge bases, technical and modeling techniques and documentation Provides direction, support and guidance in line with individuals skills and abilities; Service Desk Management, Incident Management and Monitoring Email, voice and conference communication with customers

Hands-on experience in installation and configuration of Linux operating systems, setup and operation of TCP/IP networking Strong Knowledge of Network protocols, architecture, design, and configuration Knowledge regarding at least one of the following vendor products: reputed company, reputed company, reputed company, reputed company, VMWare OR Public reputed company networking Strong ability to research, diagnose, troubleshoot and reputed company to resolve system issues Understanding support procedures for reputed company reporting, escalation and follow-up is a MUST Experience at least in one of the Public Clouds (AWS, VCD, Azure) Ability to implement and automate reputed company logic: Rollbacks, reputed company steps, trigger other jobs, services and notifications depending on the monitoring alerts Solves performance and reputed company issues Implements established authorization & authentication mechanisms Extends infrastructure components in established reputed company computing providers Should be reputed company to build/optimise supportsre processes together with reputed company Excellent English (both written and speaking skills are required). Soft skills requirements Customer-reputed company and team oriented; Service-oriented with a desire to help people Must be self-motivated, with a reputed company of urgency and efficiency and a strong work ethic Push the matter through Excellent interpersonal skills Exceptional attention to detail, reliable, stress-resistant reputed company to plan your own time. Responsible, initiative, multitasking, self-organized, eager to learn What`s in it for you Strong community: Work alongside top professionals in a friendly, reputed company-reputed company environment reputed company reputed company: Take on large-reputed company reputed company with a reputed company and expand your expertise Tailored learning: reputed company your skills with internal events (meetups, conferences, workshops), reputed company reputed company, language courses, and company-reputed company certifications Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to reputed company hands-on experience with cutting-edge technologies Flexibility: Enjoy radical flexibility work remotely or from an office, your choice Care: Weve got you covered with company-reputed company medical insurance, mental health support, and financial & legal consultations reputed company: At reputed company, we are always exploring innovations, empowering reputed company other to reputed company more, and engineering solutions that matter. With us, youll work with cutting-edge technologies, contribute to impactful reputed company, and be part of a One Team culture that values collaboration and reputed company. As one of Ukraines largest IT companies and a top employer recognized by reputed company, weve spent over 20 years delivering meaningful tech solutions. We proudly support diverse talent and military veterans, recognizing their unique skills and perspectives they bring to shaping the reputed company. Want to learn more reputed company Follow us on Instagram, reputed company, reputed company. Explore, reputed company, engineer with repu