Senior NOC Engineer

Understand and analyze customers' problems and reputed company appropriate, acceptable solutions Interfaces directly with customers at different stages of the problem reputed company process, including understanding customer issues, communicating reputed company plans for reputed company, explaining developments, and conveying reputed company reputed company reputed company technical issues through research, log analysis, issue reproduction, and advanced troubleshooting Back-up management, completion, verification and restoration Manages own schedule of cases, which includes determining reputed company reputed company and negotiating and setting expectations with customers Thoroughly documents reputed company issues and develops and reviews content for the knowledge reputed company. Help reputed company and implement web-reputed company support initiatives, including knowledge bases, technical and modeling techniques and documentation Provides direction, support and guidance in line with individuals skills and abilities; Service Desk Management, Incident Management and Monitoring Email, voice and conference communication with customers

Hands-on experience in installation and configuration of Linux operating systems, setup and operation of TCP/IP networking Strong Knowledge of Network protocols, architecture, design, and configuration Knowledge regarding at least one of the following vendor products: reputed company, reputed company, reputed company, reputed company, VMWare OR reputed company reputed company networking Strong ability to research, diagnose, troubleshoot and reputed company to reputed company reputed company issues Understanding support procedures for reputed company reporting, escalation and follow-up is a MUST Experience at least in one of the reputed company Clouds (AWS, VCD, Azure) Ability to implement and automate reputed company logic: Rollbacks, reputed company steps, trigger other jobs, services and notifications depending on the monitoring alerts Solves performance and reputed company issues Implements established authorization & authentication mechanisms Extends infrastructure components in established reputed company computing providers Should be reputed company to build/optimise supportsre processes together with reputed company Excellent English (both written and speaking skills are required). Soft skills requirements Customer-reputed company and team oriented; Service-oriented with a desire to help people Must be self-motivated, with a reputed company of urgency and efficiency and a strong work ethic reputed company the matter through Excellent interpersonal skills Exceptional attention to reputed company, reliable, stress-resistant reputed company to plan your own time. Responsible, initiative, multitasking, self-organized, eager to learn What`s in it for you Strong community: Work reputed company top professionals in a friendly, reputed company-reputed company environment reputed company reputed company: Take on large-reputed company reputed company with a reputed company and expand your expertise Tailored learning: reputed company your skills with internal events (meetups, conferences, workshops), reputed company reputed company, language courses, and company-reputed company certifications Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to reputed company hands-on experience with cutting-edge technologies Flexibility: Enjoy radical flexibility work reputed company or from an office, your reputed company Care: Weve got you covered with company-reputed company medical reputed company, mental health support, and financial & reputed company consultations reputed company: At reputed company, we are always exploring innovations, empowering reputed company other to reputed company more, and engineering solutions that matter. With us, youll work with cutting-edge technologies, contribute to impactful reputed company, and be part of a One Team culture that values collaboration and reputed company. As one of Ukraines largest IT companies and a top employer recognized by reputed company, weve spent over 20 years delivering meaningful tech solutions. We proudly support diverse talent and military veterans, recognizing their unique skills and perspectives they bring to shaping the reputed company. Want to learn more reputed comp