01Overview
Job Description:
1. Customer Servicing
Design: Manage design process to ensure customers get a timely, consistent and high-quality experience. A talented team of design partners and design managers will work with you to make this happenProduction: Coordinate with the central production team to ensure on-time dispatch and delivery of products, in adherence to HomeLane's quality standardsInstallation: Manage simultaneous installations across the city/region by working the HomeLane Project Managers and HomeLane Square Installation Teams.Vendor Management: Manage deliverables of external vendors (e.g., wall painting, wallpaper, loose furniture, false ceiling etc) that are customer commitments from HomeLane2. Customer Expectation Setting & Communication :
Let good news take the steps, and bad news the escalator. While your main objective will always be to pre-empt issues and ensure - actuals- are in line with - planned-, slip-ups might happen. You will take responsibility for communicating the bad news first and proactively, to the customer.Setting the right communication framework amongst all stakeholders and the customer (what must be communicated when, and by whom)3. Lead & Develop Team: Coach Design Managers, Design Relationship Managers, Project Managers, Quality Control Executives, Installation Partners and other vendors so that the unit delivers strongly each time, every time
4. Adherence to process: Ensure that each project is executed as per the process set by the organization .
