Senior Process Associate

HCLTech is hiring for International contact Center - Senior Process Associate on 28th and 29th Aug,2026 (Inbound calls)

Walk-in Drive Details:

 Date: 28th and 29th Aug,2026 - Friday and Saturday

 Location: HCL Tech, Tower 4 Ground floor

Elcot Sez, Sholinganallur, Chennai 600119

 Time: 10AM - 3PM

HR Contact Name: Judith

Please carry anyone Government ID proof.

Job Description International contact Center (Voice Process - Inbound calls)

Location: Chennai, India

Business Unit: Retail Banking Mortgages & Consumer Lending

Reporting To: Team Leader / Operations Manager

• Work Location: Sholinganallur
• Designation: Associate/ Analyst
• Process: Inbound Call
• Experience: 1-3 years in International Voice Process
• Education Eligibility: 12th Pass / Any Graduate / Postgraduate

 Key Responsibilities:

• Respond to client queries via voice & written communication, ensuring accurate and timely resolutions
• Handle inquiries related to products, services, data, and client accounts
• Manage multiple client queries efficiently using workflow tools
• Maintain accurate records of customer interactions in internal systems
• Collaborate with internal teams to resolve client issues effectively
• Ensure client satisfaction with service excellence and a customer-first approach

Regards

Judith