01Overview
Responsibilities and Duties:
The primary responsibilities of a Customer Service specialist would be:Handling escalations and complex queries.Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.Identify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationKey skills required:
Proven customer support experience or experience as a client service representativeExcellent communications skillsAbility to listen and active problem solving skillsGood interpersonal skillsAbility to handle pressureAbility to multi-task, prioritize, and manage time effectively .
