01Overview
At ASAPP, our mission is easy: deliver the best AI-powered customer experiencefaster than anyone else. To achieve that, were guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. Were seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like its Day 1.
We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, wed love to talk. This is more than a jobits a journey.
This is not a reporting role. You will own the data layer that makes ASAPP's platform trustworthy and actionable the models, dashboards, feeds, and APIs that let builders, supervisors, analysts, and executives at our customers see exactly what GenerativeAgent (GA) is doing, how well it's doing it, and its value. If customers can't see the value we create, they can't renew, expand, or defend the investment internally. That visibility is your product.
What You Will Do
- Drive the roadmap for customer-facing dashboards and analytics. Lead product for surfaces like the Supervisor homepage and dashboards, that let supervisors break down GA performance by custom questions, quality signals, containment, escalation, and resolution metrics. Balance depth for power users with clarity for first-time users.
- Build the value realization story. Translate raw platform data into the metrics that prove ROI containment, escalation rate, verified resolution rate, ASAPP Score, CSAT and partner with Sales, Customer Success, and Analytics to package these into narratives customers can bring to their own leadership.
- Own exportable d .
