Key Responsibilities
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- Support the strategy, vision, and roadmap for Unity, focusing on AI-enabled workflow automation (email query and exception resolution).
- Lead the Mumbai-based Product, Product Services, and Dashboarding team, providing direction, mentorship, and a collaborative, high-performing culture.
- Challenge existing processes and operating models to reimagine and improve them rather than replicate current methods.
- Develop and execute workflow strategies across Markets and the CIB, prioritizing scalable solutions and self-service capabilities.
- Maintain a strategic, big-picture perspective to ensure Unitys solutions align regionally and globally with business objectives.
- Use analytics and metrics to measure success, inform strategy, and drive continuous improvement.
- Build strong relationships and collaborate across Operations, AI, UX, Product, and Technology teams, and with regional and global stakeholders.
- Demonstrate thought leadership in workflow automation, business operations, AI, technology, and UX to challenge and inspire innovation.
- Articulate product vision and strategy clearly to team members and stakeholders at all levels.
- Ensure timely, effective delivery of impactful solutions while managing multiple priorities in a fast-paced environment.
- Exhibit curiosity and integrity by continually seeking opportunities to redefine and improve the operational landscape.
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Qualifications Required
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- Significant experience in product management, workflow automation, AI, or technology-driven operations.
- Experience with operations in a financial services setting.
- Experience working closely with technology teams or from a technical background.
- Proven leadership and people management skills, with experience leading regional or cross-functional teams.
- Strong business acumen and operational knowledge, within financial services or related industries.
- Experience in process design, operating model transformation, and change management.
- Excellent communication, stakeholder management, and influencing skills.
- Demonstrated ability to collaborate across multidisciplinary teams (Ops, AI, UX, Product, Tech).
- Strategic thinker with a track record of delivering innovative solutions and driving business outcomes.
- Data-driven mindset with experience in analytics, measurement, and continuous improvement.
The company, JPMorgan Chase, is one of the oldest financial institutions and offers innovative financial solutions to millions of consumers, small businesses, and corporate clients globally. With a history spanning over 200 years, they are leaders in various financial services sectors. JPMorgan Chase values diversity and inclusion, making it an equal opportunity employer that does not discriminate based on any protected attribute. They offer accommodations for applicants' and employees' needs related to religious practices, beliefs, mental health, physical disabilities, and more.
Experience Level: Mid Level As a driven leader with a passion for product management, innovation, and regional team leadership, you have the opportunity to join a dynamic team and help reimagine the future of operations in Mumbai and beyond. In this role as the Vice President serving as the Senior Product Manager for Unity within an AI-enabled workflow automation platform, you will play a crucial role in shaping the strategy, vision, and roadmap for Unity, focusing on AI-enabled workflow automation such as email query and exception resolution. Your responsibilities will include leading the Mumbai-based Product, Product Services, and Dashboarding team, fostering a collaborative and high-performing culture, challenging existing processes to drive innovation, and developing and execut