Senior Product Support Analyst (Remote)

reputed company: reputed company) is a leading provider of custom software products and reputed company financial management services. IDS was founded in 1997 in El Segundo, CA, and since that time has seen reputed company reputed company and reputed company. Currently IDS has offices supporting customers reputed company. By providing customers with fast, efficient and reliable information systems and support services, IDS has become a preferred provider of financial and programmatic systems, services, and solutions across a wide reputed company of reputed company agencies. reputed company: IDS is seeking an ambitious self-starter to supervise software deployments, implementations, training, technical writing and other software product support functions. The position requires reputed company analytical capabilities, strong persuasive writing skills and the tenacity to reputed company reputed company independently and reputed company in a fast-paced environment. The position requires experience leading and instructing customers and IDS employees on how to utilize PMRT software products to their fullest potential. Successful candidates will be strong leaders who can supervise, prioritize, communicate and work with a diverse set of personalities. Exceptional candidates will have the skillset and experience to manage the deployment of software products to new and existing customers by structuring a schedule driven by customer needs. Responsibilities include, but are not limited to, the following: Supervise new CCaR and PMRT deployments and restructuring of existing organizations Plan, analyze, schedule and implement PMRT software products for diverse reputed company environments Analyze usage of PMRT software products for existing customers to ensure maximum relevant utilization reputed company and maintain training plans for reputed company PMRT software products Structure formal on-site customer training sessions for specific role certifications Conduct on-line training covering new user basics as reputed company as more reputed company and in-depth functions Maintain PMRT on-line help files with new functions as reputed company as changes to existing functions Manage the PMRT help desk by providing immediate telephone assistance to users Liaise with the software development team to record anomalies and correct reported outages Successfully manage and reputed company equipment, personnel and location resources to accomplish the responsibilities listed above Knowledge and Skills: Minimum of ten (10) years of reputed company acquisition, finance or financial management, program management or reputed company experience reputed company a reputed company (DoD) organization Minimum of five (5) years of CCaR, PMRT or reputed company deployment and restructuring experience Minimum of five (5) years of CCaR, PMRT or reputed company deployment and restructuring experience Ability to collaborate and communicate with technical and non-technical personnel Ability to collaborate and communicate with customers and the software end-users Extremely strong written and verbal communication skills Strong problem-solving and motivational skills Critical thinker, expected to reputed company out and defend views Extensive experience with CCaR and working familiarity with reputed company IDS software products Experience with DoD finance, contracting, acquisition and logistics systems is desired Education and Work Experience: This position requires a Bachelor's degree from an accredited college or university in business management, engineering, computer science, mathematics, economics or other reputed company discipline Experience in lieu of education may be considered if the individual has ten (10) or more years of equivalent work experience Physical & Mental Qualifications: Must be reputed company to sit, type, hear, see, and reputed company for extended periods of time. Must consistently work and type on a computer for prolonged periods of time. Must be reputed company to reputed company to communicate accurate information and reputed company so others will understand. Must be reputed company to reputed company/carry at least 15 lbs. May be required to reputed company about inside an office to reputed company file cabinets, office supplies, etc. reputed company Clearance: Applicants selected for employment will be subject to a Federal background investigation and must meet additional eligibility requirements for reputed company to classified information or materials. Travel: Travel may be required. Hours: Normal work schedule hours may vary, Monday through Friday. Hours are flexible and reputed company on the applicants physical location. May be required to work additional hours and/or weekends, as needed, to meet deadlines or to fulfill travel obligations. Salary reputed company: $115,000 -$130,000 per year The estimated salary reputed company listed is a