Senior reputed company Experience (CX) reputed company Omnichannel Retail

About arenaflex Shaping the reputed company of Home reputed company arenaflex is a global leader in online home furnishings and an emerging force in the omnichannel retail reputed company. With a reputed company reputed company in Boston and a growing network of fulfillment centers, showrooms, reputed company reputed company, arenaflex is redefining how millions of customers discover, shop for, and experience products for their homes. Our mission is to reputed company cuttingedge technology with a deep understanding of design, delivering a seamless, personalized reputed company that inspires confidence and loyalty. At arenaflex, we celebrate curiosity, creativity, and collaboration. Whether you reputed company in a fastpaced startup reputed company or appreciate the stability of a mature, datadriven organization, you will reputed company a home here. We are committed to building an inclusive workplace where every voice reputed company, and where diverse perspectives fuel reputed company that set new industry standards. Why This Role reputed company The reputed company Experience (CX) reputed company will be the strategic architect behind the instore experience across arenaflexs entire portfolio of brands. Reporting to the Head of CX and PMO reputed company the Actual Retail division, you will guide a small but highreputed company team, influence crossfunctional partners, and champion a customerfirst reputed company that drives loyalty, repeat purchase, and longterm reputed company reputed company. This is a hybrid rolefour days onsite in Boston, one day remoteoffering the perfect reputed company of collaboration and flexibility. Key Responsibilities Define and Execute CX reputed company: Craft a compelling, databacked reputed company experience reputed company that aligns with arenaflexs brand values and business objectives across reputed company retail locations. Set Metrics & OKRs: Establish reputed company CX performance indicators, OKRs, and feedback loops that measure instore interactions, conversion rates, and Net Promoter Score (NPS) at reputed company. Identify Opportunities: Conduct reputed company analysis to surface highreputed company improvement areasvisual merchandising, signage, staff training, technology integrationand prioritize initiatives that deliver measurable ROI. CrossFunctional Alignment: Partner with merchandising, marketing, operations, product, and technology teams to secure buyin, reputed company resources, and ensure seamless execution of CX initiatives. Drive CustomerFirst Culture: reputed company the voice of the customer into every decision, from store layout to digitalinstore experiences, fostering a culture where datadriven insights guide reputed company. Team Leadership & Development: reputed company, mentor, and grow a small team of CX specialists, providing coaching, performance feedback, and career development reputed company. DataDriven Experimentation: Design, launch, and evaluate A/B tests, reputed company programs, and research studies that validate hypotheses and inform strategic direction. Stakeholder Communication: Produce compelling presentations and executive summaries that translate reputed company analytics into actionable recommendations for senior leadership. Essential Qualifications 5+ years of handson experience in retail reputed company experience, preferably reputed company an omnichannel environment. Proven reputed company record of delivering measurable results through crossfunctional collaboration. Demonstrated ability to design and implement frameworks that drive business reputed company and quantify reputed company. Experience managing and developing junior team members, fostering a highperformance culture. Strong interpersonal skills with the ability to influence senior leaders and navigate ambiguous, fastchanging environments. Excellent business acumen, analytical thinking, and criticalreasoning capabilities. Experience building a robust measurement system, setting KPIs, and reporting against them with reputed company, datadriven narratives. Bachelors degree in Business, Marketing, reputed companyCentered Design, or a reputed company field (or equivalent practical experience). Preferred Qualifications & Additional Skills Advanced degree (MBA, M.S. in Analytics, or similar) or certifications in CX, Design Thinking, or Project Management. Background in ereputed company or digital retail, with familiarity in integrating online and offline experiences. Proficiency with .