01Overview
Our client is looking for a Senior Service Engineer to manage the installation, commissioning, maintenance, troubleshooting, and technical support of advanced solar cell and module testing equipment, ensuring reliable performance and customer satisfaction
Role & responsibilities
- Install, commission, and validate solar cell and module testing systems
- Perform Factory Acceptance Tests (FAT), Site Acceptance Tests (SAT), and production qualification
- Execute machine relocation, upgrade, and retrofit projects
- Carry out preventive and corrective maintenance
- Diagnose electrical, electronic, software, optical, pneumatic, and mechanical issues
- Perform root cause analysis and implement corrective actions
- Provide remote and in office technical support
- Serve as the primary technical point of contact for customers
- Conduct operator and maintenance training
- Prepare installation and service reports while maintaining service records
- Coordinate with the global headquarters and internal technical teams on technical issues and spare parts
- Ensure compliance with company quality standards, safety guidelines, and service procedures
Key Performance Indicators (KPIs)
- Opportunity Installation completion on schedule
- First-time fix rate
- Customer satisfaction
- Equipment uptime
- Mean Time to Repair (MTTR)
- Preventive maintenance compliance
- Service response time
Preferred candidate profile
- Bachelor's or Master's Degree in Electronics, Electrical, Mechatronics, Mechanical, Instrumentation or Renewable Energy Engineering
- Minimum 5 years of experience in Solar PV manufacturing or industrial equipment service
- Knowledge of IV measurement, solar simulators and EL measurement preferred
- Strong troubleshooting, analytical and communication skills
- Willingness to travel extensively across India .
