01Key Responsibilities
Respond promptly to ETL failure tickets and ensure timely resolution. Collaborate with client teams to identify root causes, apply necessary fixes, and provide detailed issue summaries. Work to minimize recurrence of known issues. Automate repetitive or manual processes to improve efficiency. Maintain strong stakeholder relationships by collecting and acting on feedback. Develop innovative approaches to improve resolution times and overall SLA performance. Manage the respective aub-teams and ensure deliverables meet client expectations. Acts as the technical mentor for the sub-team. Ensure timely responses to client queries and urgent requests. All About you: BE/BTech in a quantitative field (e.g., Computer Science, Statistics, Econometrics, Engineering, Mathematics, Operations Research). ME/MTech preferred Excellent English quantitative, technical, and communication (oral/written) skills; is an excellent listener Expertise with hands-on experience with RDMS technologies, preferably with Microsoft SQL Server, Databricks or PySpark with at least one scripting language (VB Script, Perl, Python) Demonstrate excellent skills in the ability to innovate, think critically and disaggregate problems. Able to provide oversight, validation and quality control to own and teamwork product Ability to easily move between business, data management, and technical teams; ability to quickly intuit the business use case and identify technical solutions to enable it Able to balance multiple projects and differing project priorities Flexible to work with global offices across several time zones Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercards security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercards guidelines. Experience Level Senior Level .
