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Role:Senior ServiceNow Developer HR Service Delivery (HRSD)
Location: Hyderabad
Exp: 5-8+ Years
Hybrid role
Requirements
We are looking for an experienced Senior ServiceNow HR Service Delivery (HRSD) Developer to design, develop, and implement scalable HR solutions on the ServiceNow platform. This role focuses on improving employee experience, optimizing HR operations, and delivering integrated HRSD solutions aligned with enterprise standards and best practices.
The ideal candidate will bring strong technical expertise in ServiceNow HRSD, solid understanding of HR processes, and the ability to collaborate effectively with HR, IT, and architecture teams.
Design, configure, and develop ServiceNow HRSD solutions, including:
HR Case Management
Employee Center / Employee Center Pro
HR Knowledge Management
Lifecycle Events and COE frameworks
Build intuitive and personalized employee self-service experiences through role-based portals and guided workflows.
Create and enhance HR Service Catalogs with user-friendly forms, contextual guidance, and automated fulfillment processes.
Develop and maintain integrations with enterprise systems, including:
SuccessFactors for employee data, organizational hierarchy, and performance information
Payroll systems for compensation, benefits, and time-related data
Identity Management systems (Active Directory, SailPoint) for access provisioning
Collaboration tools such as Microsoft Teams and Slack for workflows, alerts, and approvals
Ensure adherence to ServiceNow best practices, Common Service Data Model (CSDM), and enterprise architecture standards.
Support platform upgrades, patches, and maintenance activities.
Configure data security, ACLs, and role-based access controls in compliance with HR and data privacy regulations.
Collaborate with HR stakeholders to convert business requirements into technical designs and solutions.
Participate in Agile/Scrum ceremonies, including sprint planning, stand-ups, backlog grooming, and retrospectives.
Troubleshoot and resolve HRSD-related incidents, defects, and enhancement requests.
Analyze user feedback and continuously optimize HR workflows and employee experience.
Education & Experience
Bachelors degree in Computer Science, Information Systems, or a related field.
5+ years of ServiceNow development experience, including 2+ years working with HR Service Delivery.
Technical Skills
Strong hands-on experience with:
HR Case Management and HR Knowledge
Employee Center / Employee Center Pro
Lifecycle Events and COE structures
IntegrationHub and Flow Designer
Expertise in
JavaScript and Glide APIs (GlideRecord, GlideAjax, GlideAggregate, GlideDateTime)
UI development (Client Scripts, UI Policies, UI Actions, Catalog Scripts, UI Pages)
Business Rules, Script Includes, ACLs, Data Policies
REST/SOAP integrations and spoke development
Experience with Import Sets, Transform Maps, and scheduled data imports.
Knowledge of reporting and Performance Analytic .