01Overview
Job Description ServiceNow ITSM / Vulnerability Response (VR) Senior DeveloperPosition
ServiceNow ITSM / Vulnerability Response (VR) Senior Developer
Experience
68 Years
(Minimum 6 years overall experience with at least
1 year of hands-on experience in ServiceNow Vulnerability Response (VR)
)
Employment Type
Contract
Location
Remote
(Candidates must be willing to collect their laptop from
Bangalore, Mumbai, or Chennai
office locations.)
Role Overview
We are seeking an experienced
ServiceNow ITSM & Vulnerability Response (VR) Senior Developer
to design, develop, and support enterprise-grade ServiceNow solutions. The ideal candidate should have strong expertise in
ITSM, Security Operations (Vulnerability Response), ServiceNow scripting, integrations, and platform customization
while ensuring compliance, automation, and operational excellence in a financial services environment.
Key ResponsibilitiesITSM Development
Design, develop, and enhance ServiceNow ITSM modules, including:
Incident Management
Problem Management
Change Management
Request Management
Ensure solutions align with ITIL best practices and organisational governance.
Improve service quality through SLA compliance, backlog reduction, and continuous process optimisation.
Vulnerability Response (Security Operations)
Configure, implement, and support the ServiceNow Vulnerability Response (VR) module.
Build automated workflows for vulnerability identification, prioritisation, assignment, and remediation.
Integrate ServiceNow with vulnerability scanning tools such as
Rapid7, Fortify
, and similar security platforms.
Support security reporting, compliance audits, and vulnerability lifecycle management.
ServiceNow Development & Customisation
Develop and customise:
Business Rules
Script Includes
Client Scripts
UI Policies
UI Actions
Flow Designer
Workflows
Create scalable, maintainable, and secure ServiceNow solutions.
Troubleshoot platform issues and implement performance improvements.
Integration & CMDB
Develop and maintain REST and SOAP integrations with enterprise applications.
Support CMDB data integrity and cross-module integrations.
Work with ITSM, SecOps, and other ServiceNow modules to deliver seamless functionality.
Reporting & Automation
Build dashboards using
Performance Analytics
.
Create reports for:
SLA Compliance
MTTR
Vulnerability Metrics
Operational KPIs
Develop and maintain
Automated Test Framework (ATF)
scripts for release validation.
Managed Services Support
Provide BAU support, enhancements, bug fixes, and production issue resolution.
Participate in CAB meetings, governance reviews, and stakeholder discussions.
Drive continuous service improvement initiatives.
Required Technical SkillsServiceNow
ServiceNow ITSM
Vulnerability Response (VR)
Security Operations (SecOps)
CMDB
Service Catalog
Flow Designer
Workflows
Performance Analytics
Automated Test Framework (ATF)
Development
JavaScript
Glide APIs
ServiceNow Scripting
Business Rules
Script Includes
Client Scripts
UI Policies
UI Actions
Integrations
REST APIs
SOAP Web Services
IntegrationHub (Preferred)
Security
Vulnerability Management
Security Operations
Scanner Integrations (Rapid7, Fortify, Qualys, Nessus preferred)
Required Certifications (Mandatory)
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist (CIS ITSM)
or
ServiceNow Certified Implementation Specialist (CIS Security Operations)
Preferred Qualifications
Strong understanding of ITIL processes.
Experience in Financial Services or Banking domain.
Excellent troubleshooting and problem-solving skills.
Strong communication and stakeholder management abilities.
Experience working in Agile delivery environments. .
