01Overview
DescriptionWe are looking for a Senior Specialist WFM Planning to join our team. The role requires a strong understanding of workforce management, data analysis and forecasting. The ideal candidate will have 2-6 years of experience in workforce management planning and must be able to work in a fast-paced environment. This position is based in India.
ResponsibilitiesDevelop and maintain accurate workforce management models to support business needsAnalyze data and provide insights to optimize staffing levels and improve service deliveryDevelop and implement forecasting models to ensure adequate staffing levels and meet service level goalsProvide recommendations on staffing strategies to maximize efficiency and minimize costsManage and maintain scheduling and real-time adherence tools to ensure optimal staffing levelsCollaborate with other departments to ensure effective resource planning and allocationProvide regular reports and analysis on workforce performance to managementContinuously improve workforce management practices and processesSkills and QualificationsBachelor's degree in business, statistics, or a related field2-6 years of experience in workforce management planningStrong analytical and problem-solving skillsExcellent communication and collaboration skillsExperience with workforce management tools such as WFM, Blue Pumpkin, or VerintAdvanced Excel skillsAbility to work in a fast-paced environment and manage multiple prioritiesExperience in call center or customer service industry is a plus .
