01Responsibilities
Define and measure Service Level Indicators (SLIs), Service Level Objectives (SLOs), and manage error budgets across services. Lead incident management for critical production issues drive root cause analysis (RCA) and postmortems. Create and maintain runbooks and standard operating procedures for high availability services. Design and implement observability frameworks using ELK, Prometheus, and Grafana; drive telemetry adoption. Coordinate cross-functional war-room sessions during major incidents and maintain response logs. Develop and improve automated system recovery, alert suppression, and escalation logic. Use GCP tools like GKE, Cloud Monitoring, and Cloud Armor to improve performance and security posture. Collaborate with DevOps and Infrastructure teams to build highly available and scalable systems. Analyze performance metrics and conduct regular reliability reviews with engineering leads. Participate in capacity planning, failover testing, and resilience architecture reviews.
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About Uplers:
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